Pat McGrath Reviews

I placed two orders in December 2021 and January 2022 that were never shipped. By the end of February, the status of the tracking infos indicated that the first parcel had been « delivered successfully » in January 27th, which did not happen. And for the other parcel, it said it was undeliverable and would be returned to sender.

When I reached out to customer service, they did not even bother checking these info and told me the parcels were on their way. I had to insist that there was a problem and they finally offered a refund. But the refund never came. And they haven’t answered any of my messages since then. It has been now more than half a year…
At this point there is no other way to describe this situation as a company that steals from their customers and that utterly disrespects them further by ignoring their messages. This is unacceptable.

I could read in forums and social media that this situation is far from isolated. People are having very poor experiences with purchasing on Pat McGrath’s website. Sometimes they do not even bother reimbursing clients for the orders never delivered. Keep it in mind before you decide to purchase from them.

I had a subscription for the blur setting eye powder. Decided to cancel. The site, no matter how hard I tried, wouldn't let me. I contacted them six times, and never got a response, finally on the 7th email, they wrote back telling me I had no active subscription. I sent them a screen shot of my subscription page, and they said they don't show one active, still I knew that this company was horrible, I called my card and told them to decline any Pat McGrath purchases. Well, like clock work, they have tried to hit my account three times in the past week for the very subscription they said I didn't have. This company is SHADY. Truly unbelievable.

Long-time customer here with multiple ordes and I have never had any issues. The customer service is the best of bests, they answer in seconds and solve your problem instantly.
Candiss, Rachel, you are Angels 🤍
The products are outstanding, highly recommended!!

I ordered on 3/15 along with my mom and sister. I emailed them after two weeks because I still hadn’t heard anything about my order. They told me it would be shipping soon. Over the next two weeks I had to email them 3 more times asking when my order would ship. Finally after 4 weeks they told me my order was “cancelled due to a glitch” even though my mom and sister got theirs. No integrity with this company. They pick and choose who actually gets their orders. I don’t think they ever would have contacted me if I didn’t reach out multiple times. They would of just kept my money and sent no product.

Ordered on the 28th of March, today it is the 13th of April, and I have yet to receive my package. It is insane that a high end brand like this lacks proper logistics. The package didn't leave the USA until the 8th of April. We're speaking shipping to the Netherlands, not to some backwoods country only reachable by sailboat. My AHBH order took 3(!!!) workdays to ship from the USA to the Netherlands. 3!!!

Guess where I am going to order next time...

Basically same situation of most reviews: ordered, paid, no follow up. Says 5 days to process and send. 10 days have passed and emails sent to CS and nothing, not a single word. Regret I have to not have checked the reviews here before placing the orders. Filthy expensive order btw. Now just waiting, hoping will receive the right products someday. If not, start a claim with paypal, etc. I shop everything online and this is the first time I go through this. Do not order from their website. Order somewhere else like sephora. Or choose another brand, which i would do if i knew it. Seriously not worth it.

The customer services is an absolute disgrace for such a high end product. Ordered product 2 weeks ago in the sale ! Now have been told my items are sold out after I chased my order!!🤬 funny that! It’s now in stock today at full price! It seems the USA market has priority. Reading online loads of other customers are of the same opinion.I messaged customer services and asked if they would honour the price from my original order that they cancelled,have heard nothing.

I gave it no stars previously as my emails got ignored for weeks.

Eventually I managed to get Candiss who managed to resolve this in no time.

Really appreciate your help, hopefully your managers can give you some credit as you are a great asset to the company.

Thank you again
Jennifer x

I wished I read these mostly (very) bad reviews about ordering with Pat McGrath before. My order from 10 days ago has still to be processed according to the Global-e website. Trying to get in touch with the PmG customer service but unfortunately no luck so far. I am flabbergasted by the ignorance of this company about these reviews. Reading these reviews gets me thinking that it is good luck from now on.

I’m not sure why people are saying avoid - if you paid PayPal you get your money back. That’s the point of PayPal protection

That aside - don’t use this site as they DO NOT OFFER FREE RETURNS !!

they expect you to send any returns back at your own cost to New York!

I can’t afford to do that. So lesson learnt. But from uk websites who have free returns